Refund and Return Policy for thepplsplug.com

Effective Date: May 13, 2025 

At thepplsplug.com, we strive to maintain high standards for our wholesale buyers

This policy establishes a general framework for returns, refunds, and exchanges for wholesale transactions conducted through thepplsplug.com. By using the Site, buyers agree to abide by these terms.

Eligibility for Returns
Returns on certain designated wholesale products are strictly limited to the following conditions:

• The item must be unopened, unused, and in its original packaging.
• The return must be initiated within three (3) business days of delivery.
• A valid proof of purchase (such as an order number or invoice) must be provided.

Certain items are not eligible for return under any circumstances, including:

• Opened or used products.
• Products marked as “final sale” or “non-returnable” at the time of purchase.
• Perishable goods that are not defective.

All refund, replacement, or store credit requests are subject to approval.

 

Initiating a Return
Buyers must request a return within three (3) business days of delivery directly through thepplsplug.com’s platform or via the contact information provided in the order confirmation. A return request must include:

• Photographic evidence of any issue (such as damaged or defective products).
• A detailed description of the reason for the return.
• The desired resolution, whether a refund, replacement, or store credit.
• The buyer’s business name, order number, and contact information.

Incomplete return requests or requests submitted after the three-day window will not be eligible for review. Buyers are responsible for return shipping costs.

 

Refund and Store Credit Process

Refunds, if approved, will be processed within seven (7) business days using the original payment method. Store credits may be offered in place of a refund, subject to the following conditions:

• Store credits are valid only for the buyer account used in the original purchase.
• Store credits cannot be transferred to another account.
• Store credits expire after ninety (90) days from the date of issuance.

 

Non-Refundable Shipping Costs
Shipping fees are non-refundable, even if an order is returned. Any return shipping costs are the responsibility of the buyer. All refund decisions are final.

 

Damaged or Defective Items
If a product arrives damaged or defective, buyers must submit a claim within three (3) business days of delivery. The claim must include:

• Clear photographic evidence of the damage or defect.
• A description of the issue and how it affects product usability.
• The order number, business name, and contact information.

Claims submitted after the three-day window or without the required details will not be eligible for refunds or replacements.

 

Non-Refundable and Non-Returnable Items
The following items cannot be returned or refunded:

• Products explicitly marked as “final sale” at the time of purchase.
• Opened, used, or tampered products.
• International orders that are seized by customs due to regulatory restrictions.

Thepplsplug.com does not guarantee the effectiveness or satisfaction of any product, as results may vary between users.

Exchanges
Exchanges may be approved only for defective or damaged items. Buyers must return the defective product before receiving a replacement. Store credits cannot be used for exchange-related shipping fees.

 

Lost or Stolen Packages
If a package is lost or stolen, buyers must file a claim with the shipping carrier.

thepplsplug.com has gained access to insurance for its buyer’s shipments via Route. Route is an added layer of protection to buyer’s orders which ensures replacement for lost, stolen, or damaged packages. By unselecting it at checkout, buyers opt out of this premium feature thepplsplug.com will not be liable for lost, stolen, or damaged items. Buyers are fully responsible for obtaining this or other insurance at their own cost. Buyer shall indemnify and hold harmless thepplsplug.com from any and all liability arising from Buyer’s failure to acquire insurance to cover any losses.

 

Policy Updates
Thepplsplug.com reserves the right to modify this Refund and Return Policy at any time. The latest version will always be available on our website. Continued use of the platform constitutes acceptance of any revised terms.

 

Contact Us
For any questions or concerns regarding this policy, please contact us at:
Email: [email protected]
Phone: 1 (866) 420-8383