Refund and Return Policy for thepplsplug.com

 

Effective Date: January 1, 2025 

At thepplsplug.com, we strive to maintain high standards for both our vendors and wholesale buyers. As a marketplace that facilitates transactions between businesses, we do not manufacture, store, or ship products ourselves. Each vendor is responsible for fulfilling orders and handling refund or return requests in accordance with their own policies, provided they remain compliant with the guidelines outlined below. 

This policy establishes a general framework for returns, refunds, and exchanges for wholesale transactions conducted through thepplsplug.com. By using the Site, buyers and vendors agree to abide by these terms. 

Eligibility for Returns 

Due to the nature of hemp and cannabis-related wholesale products, returns are strictly limited to the following conditions: 

• The item must be unopened, unused, and in its original packaging. 

• The return must be initiated within three (3) business days of delivery. 

• A valid proof of purchase (such as an order number or invoice) must be provided. 

Certain items are not eligible for return under any circumstances, including: 

• Opened or used products. 

• Products marked as “final sale” or “non-returnable” by the vendor at the time of purchase. 

• Perishable goods that are not defective. 

All refund, replacement, or store credit requests are subject to vendor approval. Thepplsplug.com may assist in ensuring policy compliance but does not assume responsibility for individual vendor decisions regarding returns. 

Initiating a Return 

Buyers must request a return within three (3) business days of delivery by contacting the vendor directly through thepplsplug.com’s platform or via the contact information provided in the order confirmation. A return request must include: 

• Photographic evidence of any issue (such as damaged or defective products). 

• A detailed description of the reason for the return. 

• The desired resolution, whether a refund, replacement, or store credit. 

• The buyer’s business name, order number, and contact information. 

Incomplete return requests or requests submitted after the three-day window will not be eligible for review. Buyers are responsible for return shipping costs unless the vendor explicitly agrees to cover them. 

 

Refund and Store Credit Process 

Once a vendor receives and inspects a returned item, they will determine whether a refund, store credit, or replacement will be issued. 

Refunds, if approved, will be processed within seven (7) business days using the original payment method. Store credits may be offered in place of a refund, subject to the following conditions: 

• Store credits are valid only for the buyer account used in the original purchase. 

• Store credits cannot be transferred to another account. 

• Store credits expire after ninety (90) days from the date of issuance. 

Non-Refundable Shipping Costs 

Shipping fees are non-refundable, even if an order is returned. Any return shipping costs are the responsibility of the buyer unless the vendor explicitly agrees otherwise. Vendors may refuse a return or issue a partial refund if the returned product does not meet the stated requirements. All refund decisions made by the vendor are final. 

Damaged or Defective Items 

If a product arrives damaged or defective, buyers must submit a claim within three (3) business days of delivery. The claim must include: 

• Clear photographic evidence of the damage or defect. 

• A description of the issue and how it affects product usability. 

• The order number, business name, and contact information. 

Claims submitted after the three-day window or without the required details will not be eligible for refunds or replacements. Vendors will review each claim and determine the appropriate resolution. 

Non-Refundable and Non-Returnable Items 

The following items cannot be returned or refunded: 

• Products explicitly marked as “final sale” at the time of purchase. 

• Opened, used, or tampered products. 

• International orders that are seized by customs due to regulatory restrictions. 

Thepplsplug.com does not guarantee the effectiveness or satisfaction of any product, as results may vary between users. Vendors are solely responsible for providing accurate product descriptions and ensuring quality control. 

 

Exchanges 

Exchanges may be approved only for defective or damaged items. Buyers must return the defective product before receiving a replacement. Vendors are responsible for handling the exchange shipping costs unless otherwise agreed upon. Store credits cannot be used for exchange-related shipping fees. 

Shipping Responsibility 

Each vendor manages its own shipping process, including selecting carriers, determining shipping costs, and providing tracking information to buyers. Thepplsplug.com is not liable for shipping issues and strongly encourages buyers to purchase shipping insurance. 

Lost or Stolen Packages 

If a package is lost or stolen, buyers must file a claim with the shipping carrier. The carrier’s final response must be shared with the vendor for any further action. Thepplsplug.com is not responsible for resolving shipping disputes but can facilitate communication between buyers and vendors. 

Delays or Errors 

Vendors are responsible for resolving any shipping delays, incorrect shipments, or missing items. Buyers should contact the vendor directly to address these issues. 

Restocking Fees 

Vendors may apply a restocking fee of up to 15% of the purchase price for returned items that do not meet return criteria but are accepted at their discretion. In some cases, vendors may offer store credit instead of a refund, subject to expiration and non-transferability rules. 

Policy Updates 

Thepplsplug.com reserves the right to modify this Refund and Return Policy at any time. The latest version will always be available on our website. Continued use of the platform constitutes acceptance of any revised terms. 

Contact Us 

For any questions or concerns regarding this policy, please contact us at: 

Email: [email protected] 

Phone: 1 (866) 420-8383 

 

Limitation of Liability 

Thepplsplug.com is a marketplace facilitator and does not manufacture, store, or ship any products. Our role is limited to providing a platform where vendors and buyers conduct transactions. We do not assume responsibility for resolving disputes related to product quality, order fulfillment, or payments. 

Disputes between buyers and vendors must be resolved directly between the involved parties. Thepplsplug.com may assist in mediation to ensure compliance with platform policies but does not guarantee specific outcomes. Vendors are fully responsible for managing their refund and return policies while remaining compliant with these marketplace guidelines.