📦 Free UPS Ground Shipping on orders over $150
📦 Free UPS Ground Shipping on orders over $150
Effective Date: May 13, 2025
Thank you for choosing thepplsplug.com as your trusted wholesale marketplace. This Shipping Policy outlines the responsibilities, procedures, and expectations regarding shipping orders placed through our platform. Thepplsplug.com operates as a marketplace facilitator and does not handle shipping directly; vendors are responsible for fulfilling and delivering all orders. Buyers and vendors are encouraged to review this policy carefully to ensure a smooth shipping process.
Shipping Methods and Carriers
Vendors are responsible for managing the shipping of their products directly to buyers. Each vendor selects reputable shipping carriers to ensure secure and reliable delivery. Available shipping methods may vary depending on the vendor, the buyer’s location, and the specific products purchased. During checkout, buyers will be presented with the shipping options set by the vendor, including estimated shipping costs and delivery times.
Order Processing Time
Most orders are processed within one (1) to seven (7) business days, depending on product availability, order complexity, and the vendor’s operational schedule. Vendors are expected to communicate any anticipated delays to buyers in a timely manner to ensure transparency and maintain positive business relationships.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Shipping Time and Delivery Estimates
Shipping times begin after the order has been processed and transferred to the carrier. Delivery times vary based on the selected shipping method, carrier efficiency, and the buyer’s location. Vendors offering expedited shipping options must disclose any additional processing time and potential fees for faster delivery.
Since external factors such as weather conditions, carrier delays, or transportation disruptions may affect delivery times, neither vendors nor thepplsplug.com guarantee specific delivery dates.
Tracking Information
Vendors are required to provide tracking numbers for all shipped orders. Buyers will receive tracking details via email or directly through their thepplsplug.com account. Tracking information may take up to 24 hours to update in the carrier’s system after the package has been shipped.
Buyers are encouraged to monitor their tracking details regularly. If an issue arises, buyers should first contact the shipping carrier for assistance.
Address Accuracy
Buyers must ensure that the shipping address provided at checkout is complete and accurate. Thepplsplug.com and vendors are not responsible for delivery issues caused by incorrect or incomplete addresses. If a package is returned to the vendor due to an incorrect address, the buyer may be required to pay additional shipping costs for reshipment.
Lost, Stolen, or Misdelivered Packages
Once an order has been handed to the carrier, thepplsplug.com and Vendors are not liable for packages that are lost, stolen, or misdelivered. Buyers should contact the shipping carrier directly to file a claim in such cases.
Vendors and thepplsplug.com are not responsible for:
thepplsplug.com has gained access to insurance for its Buyer’s shipments via Route. Route is an added layer of protection to Buyer’s orders which ensures replacement for lost, stolen, or damaged packages. By unselecting it at checkout, Buyers opt out of this premium feature. thepplsplug.com will not be liable for lost, stolen, or damaged items. Buyers are fully responsible for obtaining this or other insurance at their own cost. Buyer shall indemnify and hold harmless thepplsplug.com from any and all liability arising from Buyer’s failure to acquire insurance to cover any losses.
Damaged Orders
If an order arrives damaged, buyers must report the issue within 48 hours of delivery by providing:
Vendors are responsible for handling claims related to damaged products, which may include replacements or refunds, in accordance with the Refund and Return Policy.
Delivery Restrictions
Vendors may not ship products to states, territories, or jurisdictions where their products are restricted or prohibited. Buyers are responsible for understanding and complying with their local regulations before placing an order.
If an order is placed for a restricted location, the vendor has the right to cancel the order and issue a refund. Thepplsplug.com does not assume liability for compliance with local shipping restrictions.
Weather and Quality Considerations
To preserve product integrity, vendors may temporarily hold shipments in the event of extreme weather conditions that could compromise product quality. Buyers will be notified of any delays caused by such considerations.
International Shipping
Certain vendors may offer international shipping, but buyers must ensure compliance with their country’s import laws and regulations regarding hemp products.
Buyers are responsible for:
Vendors must comply with export regulations and provide the necessary customs documentation. However, thepplsplug.com is not responsible for delays, seizures, or losses due to customs issues. If an order is seized by customs, it is non-refundable
Shipping Costs
Shipping fees are set by vendors and are non-refundable unless the vendor explicitly agrees otherwise.
Out-of-Stock Products
If an item is out of stock after an order is placed, vendors must notify the buyer promptly. The buyer may choose between a full refund, or an alternative solution offered by the vendor.
Unforeseen Delays
Thepplsplug.com and vendors are not responsible for shipping delays due to weather conditions, transportation disruptions, or carrier issues.
Questions and Contact Information
For any shipping-related questions, buyers may contact:
Email: [email protected]
Phone: 1 (866) 420-8383
Buyers may also contact vendors directly for product-specific shipping inquiries.
